Privacy Policy


Last updated: 5.6.2026


1. Data Controller

This Privacy Policy explains how LapLoved ("we", "our", "us") collects, uses, and protects your personal data when you use our website or book our services.


Data Controller:

Company: LapLoved Oy
Business ID: 3613587-1
Address: Hillapolku 16, 96500, Rovaniemi, Finland
Email: info@laploved.com
Phone: +358 443609099


2. What Personal Data We Collect

When you use our website or make a booking, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing information
  • Nationality
  • Age
  • Booking details
  • Participant information provided during booking
  • Communications between you and us
  • Technical information such as IP address, browser type, and device information


3. How We Collect Your Data

We collect personal data when:

  • You make a reservation through our website, the Bokun booking platform, by email, by telephone, or in person at our office
  • You contact us via email, telephone, or a contact form
  • You visit and use our website


4. Purpose and Legal Basis for Processing

We process personal data for the following purposes:

Contract Performance

To:

  • Process and manage bookings
  • Deliver our tours and activities
  • Communicate regarding reservations
  • Process payments and refunds

Legitimate Interest

To:

  • Improve our services and website
  • Respond to customer inquiries
  • Prevent fraud and misuse

Legal Obligations

To:

  • Meet accounting and taxation requirements
  • Comply with applicable laws and regulations

Consent

Where required, we process data based on your consent, such as for marketing communications.


5. Third-Party Service Providers

We use trusted third-party service providers to operate our business, including:

  • Bokun (booking management)
  • Payment service providers
  • Website hosting providers
  • Email service providers
  • Analytics services (if applicable)

These providers process personal data only as necessary to perform their services.


6. International Data Transfers

Some service providers may process data outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place as required by GDPR.


7. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill bookings and customer service obligations
  • Meet legal and accounting requirements
  • Resolve disputes and enforce agreements

Accounting-related information may be retained for the period required under Finnish law.


8. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.


9. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time where processing is based on consent

To exercise your rights, please contact us using the details provided above.


10. Cookies

Our website may use cookies and similar technologies to improve user experience and analyze website traffic.

You can manage cookie preferences through your browser settings.

For more information, please see our Cookie Policy.


11. Complaints

If you believe your personal data has been processed unlawfully, you have the right to lodge a complaint with the relevant supervisory authority.

In Finland, the supervisory authority is:

Office of the Data Protection Ombudsman


12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.


13. Contact Us

If you have any questions regarding this Privacy Policy or our processing of personal data, please contact:


LapLoved Oy
Email: info@laploved.com
Phone: +358 443609099